Realtors must follow many rules and according to consumer satisfaction surveys, most agents do a good job. Realtors are trained to abide by applicable state and national real estate laws, follow accepted business practices and the Realtor code of ethics, which is considered a higher standard of duty. Yet as in other professions, sometimes agents fall short. Wrong is wrong, yet it’s also important to separate willful wrongdoing from expectations which may be misinterpreted, or where motives are misunderstood. Today we’ll address some common consumer complaints and Realtor behaviors.